Shipping policy
Shipping & Returns Policy
Last Updated: June 2026
At Kirkmart, we are committed to providing a smooth and reliable shopping experience. Please review our shipping and returns policy before placing an order.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons, promotions, or high-demand periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
Australia: 5–15 business days
United States: 7–20 business days
Canada: 7–20 business days
United Kingdom: 7–20 business days
International Orders: 10–25 business days
Please note that these are estimated delivery times and may vary due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Shipping Costs
Shipping fees, if applicable, are calculated and displayed during checkout before payment is completed.
Free shipping promotions may be offered on selected products or order values.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Kirkmart cannot be held responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
Lost, Stolen, or Delayed Packages
If your order has not arrived within 30 business days from the shipping date, please contact our support team.
We will work with the shipping carrier to investigate and provide an appropriate resolution where applicable.
Returns & Refunds
Customer satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
Item must be unused and in its original condition.
Item must be returned in its original packaging.
Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Personal care products
Beauty products that have been opened
Intimate or sanitary goods
Gift cards
Downloadable digital products
Customized or personalized items
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
Order number: Example - 123456
Description of the issue : Example - What is the wrong with that product.
Clear photos showing the problem : Example - Please show clear pictures that product is not working or does fit and change of mind.
We will review your request and arrange a replacement or refund where appropriate.
Refund Processing
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item, Kirkmart will cover the return shipping costs.
For change-of-mind returns, customers may be responsible for return shipping costs.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact us:
Kirkmart Support
Email: support@kirkmart.com