FAQs

Shopping with Kirkmart

What can I shop for?

Browse our available products for items ready to order. We are expanding into home and kitchen, gadgets, office, toys, school and stationery, car accessories, tools, cables, bottles, organisers, storage trolleys and summer fans.

Can I buy the sample products?

No. Items labelled “Sample preview” are illustrative examples of the range we are developing, not confirmed supplier stock. Their images and final specifications may change. They have no purchase button and cannot be ordered.

Where can I find delivery times and costs?

Orders are processed within 1–3 business days, excluding weekends and public holidays. See our shipping policy for delivery estimates. Applicable shipping charges are shown at checkout before payment.

How can I track my order?

When your order ships, we send an email with tracking information. Updates may take 24–72 hours to appear. You can also sign in to view your orders.

What if my delivery is later than expected?

Email support@kirkmart.com with your order number and we can help investigate.

How do I request a return?

Contact us within 30 days of receiving your item to request a return. Please read our returns policy for eligibility and instructions. Return postage depends on the reason for the return; check the shipping and returns information before sending an item back.

What if an item is damaged, faulty or incorrect?

Email us with your order number, a description of the problem and clear photos, if available, so we can help resolve it.

How long do refunds take?

Once approved, refunds are issued to the original payment method within 10 business days. Your payment provider may need additional processing time. See the refund policy for details.

Can I exchange an item?

We do not offer direct exchanges. Contact us about returning the original item before placing a replacement order.

How do I contact you?

Email support@kirkmart.com or use our contact form. We aim to respond within 1–2 business days.