FAQ's
Frequently Asked Questions
1. What products does Kirkmart sell?
We offer a curated range of lifestyle and pet products, including travel bags, pet harnesses and leash sets, pet grooming tools, and Bluetooth speakers. Our catalog is always growing, so check back regularly for new arrivals!
2. Where do you ship to?
We ship Australia-wide and internationally, including the USA, Canada, and the UK. Delivery times vary by location:
- Australia, USA, Canada, UK: 3–5 business days
- International: 5–10 business days
3. How long does order processing take?
Orders are processed within 1–3 business days, excluding weekends and public holidays.
4. How do I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear.
5. What if my order hasn't arrived?
If your order hasn't arrived within 30 business days, please contact us at support@kirkmart.com and we'll investigate right away.
6. What is your return policy?
We accept returns within 30 days of receipt. Items must be unused, in original condition and packaging, with tags and proof of purchase. Change-of-mind returns are at the customer's expense.
7. What items cannot be returned?
The following are non-returnable: personal care/beauty products, intimate or sanitary goods, gift cards, digital products, customised items, and sale items.
8. My item arrived damaged or defective — what do I do?
Please contact us at support@kirkmart.com within 7 days of delivery with photos and your order number. We'll cover return shipping and resolve the issue promptly.
9. How long do refunds take?
Once your return is approved, refunds are processed to your original payment method within 5–10 business days. Bank processing may take up to 15 business days.
10. Do you offer exchanges?
We don't process direct exchanges. We recommend returning the original item and placing a new order for the item you'd like.
11. I'm an EU customer — do I have any additional rights?
Yes! EU residents have a 14-day cooling-off period to cancel or return an order for any reason, no questions asked.
12. How do I contact Kirkmart?
You can reach us at support@kirkmart.com. We aim to respond within 1–2 business days.